Responsible Gaming at be99999

be99999 operates exclusively for adults aged 18 and above. This age restriction is a firm, non-negotiable requirement that applies to every player regardless of location within Bangladesh, whether accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar.

During the account registration and KYC verification process, be99999 requires all players to confirm their date of birth and submit government-issued identity documentation — such as a National Identity Card (NID), passport, or birth certificate — to verify that they meet the minimum age requirement. Accounts where age cannot be confirmed will be suspended pending verification, and any funds deposited during that period will be held until the identity check is resolved.

Protecting Minors

be99999 strongly encourages parents and guardians to take an active role in preventing underage access to online gambling platforms. Practical steps include:

• Using parental control software on shared devices to restrict access to gambling websites.
• Keeping login credentials for financial services such as bKash, Nagad, and Rocket accounts private and inaccessible to minors.
• Having open, age-appropriate conversations with young people about the risks associated with gambling.
• Ensuring that minors are not present during gambling sessions and cannot observe or participate in betting activity.

If be99999 has reasonable grounds to suspect that a registered account is being used by or on behalf of a minor, the account will be suspended immediately, all pending withdrawals will be frozen, and the matter will be reviewed by the be99999 compliance team. Any winnings generated during a period of underage use will be forfeited.

Gambling is intended to be an entertaining and recreational activity. For the vast majority of be99999 players — whether betting on BPL cricket matches, exploring slots from Pragmatic Play or NetEnt, or playing live casino games with Evolution Gaming — it remains exactly that. However, for a small number of people, gambling can develop into a harmful pattern of behaviour that affects their finances, relationships, mental health, and daily life.

Problem gambling does not always look the same for every person. It can develop gradually over time, and it is not always easy for the individual concerned to recognise it in themselves. be99999 encourages all players to be aware of the following warning signs:

Behavioural Warning Signs

• Spending more time or money on gambling than originally intended, or than you can afford.
• Chasing losses — continuing to bet in an attempt to win back money that has already been lost.
• Gambling with money that was set aside for essential living expenses such as rent, food, or utility bills.
• Feeling restless, irritable, or anxious when not gambling, or when attempting to reduce or stop gambling.
• Lying to family members, friends, or colleagues about the amount of time or money spent gambling.
• Borrowing money — including via mobile financial services — specifically to fund gambling activity.
• Neglecting work, family, social obligations, or personal health as a result of gambling.
• Using gambling as a way to escape stress, anxiety, depression, or other emotional difficulties.
• Repeatedly making unsuccessful attempts to cut down or stop gambling.

If you recognise any of these signs in your own behaviour, or if someone close to you has expressed concern about your gambling habits, we strongly encourage you to reach out for support. You are not alone, and help is available. See Section 7 of this page for contact details.

The following checklist is a simple self-assessment tool to help you reflect honestly on your gambling behaviour. Read each question carefully and consider whether it has applied to your experience over the past 12 months. This is not a clinical diagnosis — it is a private reflection exercise intended to help you make an informed decision about your gambling habits.

One of the most effective ways to keep gambling within safe boundaries is to set a firm limit on how much you deposit. be99999 offers players the ability to set personalised deposit limits denominated in Bangladeshi Taka (৳ BDT). These limits help you manage your gambling budget proactively rather than reactively.

How Deposit Limits Work

Players can request a deposit limit by contacting the be99999 support team at support@be99999. Limits can be set on a daily, weekly, or monthly basis according to your personal preference. Once a deposit limit is active on your account:

• Any deposit attempt that would take your total deposits beyond the limit within the defined period will be automatically declined.
• The limit applies across all payment methods, including bKash, Nagad, Rocket, and Upay.
• A request to decrease your deposit limit will take effect immediately.
• A request to increase your deposit limit is subject to a mandatory 7-day cooling-off period before it takes effect. This delay is intentional — it gives you time to reconsider the decision.

Loss Limits and Wagering Controls

In addition to deposit limits, players may also request a loss limit — a cap on the total amount of money they are permitted to lose within a defined period. Once the loss limit is reached, further wagering is suspended until the limit period resets or is adjusted (subject to the same 7-day cooling-off period for increases). Loss limits are a powerful tool for players who wish to set a hard boundary on their gambling expenditure regardless of how many deposits they make.

Setting Your Budget Before You Play

be99999 recommends that every player — regardless of experience level — establishes a clear gambling budget before depositing. A responsible gambling budget is money that you can afford to lose entirely without it affecting your daily life, family responsibilities, or financial obligations. Never gamble with money that you cannot afford to lose. Think of your gambling budget as the cost of entertainment, not as an investment or a source of income.

Sometimes all a player needs is a short break from gambling to regain perspective. be99999 offers time-out periods that allow you to pause your account temporarily without committing to a full self-exclusion. A time-out is ideal if you feel that gambling is becoming a habit rather than a leisure activity, or if you simply need some space following a losing streak.

Available Time-Out Durations

• 24-Hour Time-Out: Immediate suspension of your account for one full day. Useful after an unusually long or emotionally charged gambling session.
• 7-Day Time-Out: A one-week pause that gives you time to reset your habits and reassess your gambling activity without long-term commitment.
• 30-Day Time-Out: A full month away from be99999 — sufficient for most players to evaluate whether their gambling is within healthy boundaries.
• Custom Duration: Players may request a time-out of any duration up to 6 weeks by specifying the exact number of days in their request to support.

What Happens During a Time-Out

When a time-out is active on your account, you will be unable to log in, deposit, place bets, or access any gaming content on be99999 for the duration of the time-out period. Any pending withdrawal requests that were submitted before the time-out began will be processed normally. Promotional communications will be paused for the duration of the time-out.

At the end of a time-out period, your account will be automatically reactivated unless you contact support to extend or convert the time-out into a longer self-exclusion. be99999 will not send you marketing messages encouraging you to return to gambling at the end of a time-out period.

Session Time Reminders

For players who do not wish to take a full time-out but want to be more mindful of the time they spend on the platform, be99999 can enable session time reminders. These are periodic notifications that alert you to how long your current gaming session has been active. Contact support at support@be99999 to enable this feature on your account.

Self-exclusion is a formal, longer-term commitment to stop gambling on be99999. It is designed for players who feel that their gambling has become a problem and who want a firm, structured barrier between themselves and the platform. Unlike a time-out, self-exclusion is a serious step and is not easily reversed once activated.

Self-Exclusion Periods

• 6-Month Self-Exclusion: The minimum self-exclusion period available at be99999.
• 1-Year Self-Exclusion: A full year away from the platform — the most common choice for players who recognise a recurring problem.
• 3-Year Self-Exclusion: For players who want a substantial long-term break and a significant cooling-off period before any possible return.
• Permanent Self-Exclusion: A lifelong ban from be99999. This decision is irreversible. Once a permanent self-exclusion is in place, the account is closed permanently and cannot be reopened under any circumstances, including under a new email address, mobile number, or identity.

What Self-Exclusion Covers

Upon activation of self-exclusion on your be99999 account, the following measures are applied immediately:

• Your account is locked and you are unable to log in or access any part of the platform.
• All scheduled and pending deposits are cancelled.
• Any account balance remaining at the time of self-exclusion will be refunded to your registered payment method (bKash, Nagad, Rocket, or bank account) within 5 business days.
• Your contact details are removed from all marketing and promotional communications lists immediately.
• be99999 will make reasonable efforts to ensure that you are not contacted with any gambling-related promotional material for the duration of your self-exclusion.

Requesting Self-Exclusion

To activate self-exclusion on your be99999 account, contact the support team at support@be99999 with the subject line "Self-Exclusion Request". Please state clearly the duration you wish to select (6 months, 1 year, 3 years, or permanent). Self-exclusion will be activated within 24 hours of your confirmed request. You should not attempt to create a new account or access the platform through alternative means during a self-exclusion period — doing so constitutes a violation of the be99999 Terms & Conditions.

If you believe that gambling is causing harm to you or to someone close to you, please reach out for support. Asking for help is a sign of strength, not weakness. be99999's support team is available 24 hours a day, 7 days a week, to assist with responsible gaming requests, account controls, and to signpost players to appropriate support resources. All support communications are handled confidentially.

Contact be99999 Support

For any responsible gaming-related request — including deposit limits, time-outs, self-exclusion, account closure, or simply a confidential conversation about your gambling habits — contact the be99999 responsible gaming team:

For players who enjoy gambling on be99999 as a form of entertainment and wish to keep it that way, the following practical guidelines will help you maintain a healthy and enjoyable relationship with gambling over the long term.

• Set a budget before every session — decide in advance the maximum amount you are willing to spend in ৳ BDT and stick to it, regardless of how the session is going.
• Treat losses as the cost of entertainment — do not view gambling as a way to make money or recover financial losses. Every bet carries the risk of losing.
• Take regular breaks — step away from the platform at regular intervals to maintain perspective. Use be99999's session reminder tool to help you keep track of time.
• Never gamble under the influence — alcohol or other substances impair judgement and can lead to decisions you would not make with a clear head.
• Keep gambling separate from your finances — use a dedicated gambling wallet funded with discretionary income only. Never use bKash, Nagad, or Rocket funds that are earmarked for household bills, groceries, or family expenses.
• Balance gambling with other activities — maintain interests and hobbies outside of gambling. Cricket, kabaddi, and football are great to follow as a sports fan without necessarily betting on every match.
• Do not chase losses — if you have reached your budget limit for the day, log out. Chasing losses is one of the most common pathways to problem gambling.
• Use the tools available — deposit limits, time-outs, and self-exclusion exist for your benefit. There is no shame in using them. They are a sign of self-awareness, not weakness.